This Privacy Policy describes how XYLENIQ LIMITED ("we", "us") collects, uses, and protects your personal data when you use xyleniq.co.uk.
Who we are
XYLENIQ LIMITED is registered in England & Wales (Company No. 17249849) at Office 19488, 182-184 High Street North, East Ham, London, E6 2JA.
Information we collect
- Account information (name, email, phone)
- Order details (shipping address, items, payment status)
- Technical data (IP address, browser, device info)
- Communications with our support team
How we use your data
- Process and deliver your orders
- Provide customer support
- Send transactional and (with consent) marketing emails
- Improve our products and services
- Comply with our legal obligations
Sharing your data
We share data with our delivery partner DOORA Express to fulfil orders, with payment processors to take payment, and with authorities where required by law. We do not sell your personal data.
Your rights
Under UK GDPR you have the right to access, correct, delete, or restrict the use of your personal data. To exercise these rights, contact privacy@xyleniq.co.uk.
Data retention
We retain order records for 7 years to comply with UK tax law and other personal data only as long as necessary.
Contact
Privacy enquiries: privacy@xyleniq.co.uk.